FAQs

Frequently Asked Questions

What is The Luxury Savvy and how does it work?
The Luxury Savvy is Glasgow and Scotland’s leading preowned luxury fashion resale and consignment platform. We allow customers to buy and sell authentic, high-end preowned luxury fashion items such as handbags, shoes, clothing, and accessories. Sellers can contact us directly through various channels to list their items, and buyers can browse our curated collection online or reach out to make a purchase.

How do I get started with buying or selling on The Luxury Savvy?

• Buying: Browse our collection on the website, WhatsApp us, or send a DM on Instagram to make a purchase.

• Selling: Contact us via WhatsApp at 07706011474, email info@theluxurysavvy.com, or DM us on Instagram. Send us photos and a description of your preowned luxury fashion item, and we’ll provide an offer within 24 hours.

Are all items preowned?
Yes, all items sold on The Luxury Savvy are preowned. However, many items may be in new or unworn condition, still offering the high quality you expect from luxury fashion.

How does the consignment process work for sellers?
Selling with The Luxury Savvy is fast and straightforward. Simply reach out to us via WhatsApp (the quickest option), email, or Instagram DM with photos and a description of the preowned luxury fashion item you wish to sell. We’ll provide a valuation and offer within 24 hours. Once you accept, you can either bring the item to us in person or send it by post (we recommend insuring the package). After the item is sold, we will pay you immediately; however, please allow a few days for payment processing.

What types of items can I buy or sell on The Luxury Savvy?
We specialise in high-end preowned luxury fashion items, including handbags, shoes, clothing, and accessories. Our curated collection features brands like Hermès, Chanel, Dior, Louis Vuitton, and many others.

How do you have so many bags for sale?
We work with individual sellers and professional resellers from around the world to bring you a vast selection of authentic preowned luxury bags and fashion items. This allows us to offer a diverse range of styles and brands to our customers.

Are your items counterfeit?
No, The Luxury Savvy does not sell counterfeit items. We take authenticity very seriously and employ a rigorous authentication process for all preowned luxury fashion items listed on our platform. Our expert team ensures that every item is genuine, and we offer a full money-back guarantee if an item is not as described or is found to be inauthentic.

How is the authenticity of items ensured?
Authenticity is crucial at The Luxury Savvy. Every preowned luxury fashion item goes through a strict authentication process by our team of experts to guarantee that it is genuine. We also offer a full money-back guarantee if an item is not as described or, in the rare case, found to be inauthentic.

What are The Luxury Savvy’s commission rates for sellers?
At The Luxury Savvy, transparency is key, and our commission rates reflect our commitment to fairness and value. Our commission rates can be as low as 12.7%. We believe in offering competitive rates that align with the value of the luxury items being consigned, ensuring that you receive the best returns while benefiting from our expert consignment services.

Is The Luxury Savvy only available in Glasgow and Scotland?
While we are based in Glasgow, our platform is available globally. We connect a worldwide community of luxury enthusiasts and consignors of preowned luxury fashion.

What sets The Luxury Savvy apart in the luxury resale market?
Our commitment to promoting preloved and preowned luxury fashion at competitive rates, sustainability, and our dedication to authenticity sets us apart. We are passionate about contributing to a more eco-conscious fashion industry.

How does The Luxury Savvy contribute to sustainability?
By encouraging the reselling and buying of preowned high-end items, we extend the lifecycle of luxury pieces, reducing environmental impact and promoting a more sustainable fashion industry.

What is The Luxury Savvy’s complaints procedure?
At The Luxury Savvy, we are committed to providing the highest level of service. If you are not satisfied with your purchase or our service, we are here to help.

1. How to Make a Complaint
• Email: Send your complaint to info@theluxurysavvy.com.
• Phone: Call us on 0141 230 0245.
• Write to Us:
The Luxury Savvy
272 Bath Street
Glasgow
G2 4JR

2. Acknowledgement
We will acknowledge your complaint within 24 hours, providing a reference number for your records.

3. Investigation
Our team will investigate your complaint thoroughly. We may contact you for further details if needed. All communications will be treated as private and confidential.

4. Resolution
We aim to resolve all complaints within 7 business days. You will be informed of the outcome and any actions taken.

5. Escalation
If you are not satisfied with our response, you may escalate the complaint to our Customer Service Director for further review.

6. Feedback
We value your feedback and will follow up to ensure that you are satisfied with the resolution.

Your satisfaction is our priority, and we are committed to addressing any concerns you may have. All information related to your complaint will be handled with strict confidentiality.

Have more questions?
Contact our team at:
info@theluxurysavvy.com for personalised assistance.