What is The Luxury Savvy and how does it work?

The Luxury Savvy is Glasgow and Scotland’s leading preowned luxury fashion resale and consignment platform. We connect consumers directly, acting as an intermediary between sellers and buyers. We do not own the items; instead, we facilitate transactions between individuals. Sellers can contact us to list their items, and buyers can browse our curated collection or reach out for specific inquiries.

How do I get started with buying or selling on The Luxury Savvy?

• Buying: Browse our collection on the website, WhatsApp us, or send a DM on Instagram to make a purchase.

• Selling: Contact us via WhatsApp at 07706011474, email info@theluxurysavvy.com, or DM us on Instagram. Send us photos and a description of your preowned luxury fashion item, and we’ll provide an offer within 24 hours.

Are all items pre-owned?

Yes, all items sold on The Luxury Savvy website, store, and social media platforms are preowned. However, many may be in new or unworn condition, still offering the high quality you expect from luxury fashion.

How does the consignment process work for sellers?

Selling with The Luxury Savvy is fast and straightforward. Simply reach out to us via WhatsApp (the quickest option), email, or Instagram DM with photos and a description of the preowned luxury fashion item you wish to sell. We’ll provide a valuation and offer within 24 hours. Once you accept, you can either bring the item to us in person or send it by post (we recommend insuring the package). After the item is sold, we will pay you immediately; however, please allow a few days for payment processing.

Does The Luxury Savvy provide Buyer Protection?

Yes! The Luxury Savvy offers buyer protection, including a full money-back guarantee if an item you purchase does not match its description. All items undergo a rigorous independent authentication process to ensure they meet our standards before being dispatched or collected. This protection applies to all items purchased through our website or any online platform, including our Instagram account @theluxurysavvy and our backup account @theluxurysavvy_.

What types of items can I buy or sell on The Luxury Savvy?

We specialise in high-end preowned luxury fashion items, including handbags, shoes, clothing, and accessories. Our curated collection features brands like Hermès, Chanel, Dior, Louis Vuitton, and many others.

How does The Luxury Savvy have so many bags for sale?

We work with individual sellers and professional resellers from around the world to bring you a vast selection of authentic preowned luxury bags and fashion items. This allows us to offer a diverse range of styles and brands to our customers.

Are your items counterfeit?

No, The Luxury Savvy does not sell counterfeit items. We take authenticity very seriously and employ a rigorous authentication process for all preowned luxury fashion items listed on our platform. Our expert team ensures that every item is genuine, and we offer a full money-back guarantee if an item is not as described or is found to be inauthentic.

How is the authenticity of items ensured?

Authenticity is crucial at The Luxury Savvy. Every preowned luxury fashion item goes through a strict authentication process by our team of experts to guarantee that it is genuine. We also offer a full money-back guarantee if an item is not as described or, in the rare case, found to be inauthentic.

What are The Luxury Savvy’s commission rates for sellers?

At The Luxury Savvy, transparency is key, and our commission rates reflect our commitment to fairness and value. Our commission rates range from 12.7% to 30%, based on the item and its value:

 

• 12.7% for Hermès bags and items listed over £10,000
• 20% for Chanel bags and items listed over £2,000
• 30% for all other items and brands listed below £2,000

We believe in offering competitive rates that align with the value of the luxury items being consigned, ensuring that you receive the best returns while benefiting from our expert consignment services.

How do I know I’m getting a good deal?

We don’t give you a “low offer” in order to gain more ourselves. Our fee is added to the selling price. This means if we can give you a better offer—we will! The higher the price you get, the higher we also get!

Is The Luxury Savvy only available in Glasgow and Scotland?

While we are based in Glasgow, our platform is available globally. We connect a worldwide community of luxury enthusiasts and consignors of preowned luxury fashion.

What sets The Luxury Savvy apart in the luxury resale market?

Our commitment to promoting preloved and preowned luxury fashion at competitive rates, sustainability, and our dedication to authenticity sets us apart. We are passionate about contributing to a more eco-conscious fashion industry.

How does The Luxury Savvy contribute to sustainability?

By encouraging the reselling and buying of preowned high-end items, we extend the lifecycle of luxury pieces, reducing environmental impact and promoting a more sustainable fashion industry.

What is The Luxury Savvy’s complaints procedure?

At The Luxury Savvy, we are committed to providing the highest level of service. If you are not satisfied with your purchase or our service, we are here to help.

1. How to Make a Complaint

• Email: info@theluxurysavvy.com
• Phone: Call us on 0141 230 0245

Write to Us:

The Luxury Savvy

272 Bath Street

Glasgow

G2 4JR 

U.K 

 

2. Acknowledgement

We will acknowledge your complaint within 24 hours, providing a reference number for your records.

3. Investigation

Our team will investigate your complaint thoroughly. We may contact you for further details if needed. All communications will be treated as private and confidential.

4. Resolution

We aim to resolve all complaints within 7 business days. You will be informed of the outcome and any actions taken.

5. Escalation

If you are not satisfied with our response, you may escalate the complaint to our Customer Service Director for further review.

6. Feedback

We value your feedback and will follow up to ensure that you are satisfied with the resolution. Your satisfaction is our priority, and we are committed to addressing any concerns you may have. All information related to your complaint will be handled with strict confidentiality.

Item Condition Descriptions

At The Luxury Savvy, we ensure that every item is accurately described based on its condition. We believe in full transparency, so you know exactly what to expect when purchasing a preowned luxury item. Below is our detailed guide to how we classify the condition of items:

1. Pristine

Items in pristine condition are like new or unworn. They may have been gently used but show no visible signs of wear. These items are often still in their original packaging or come with their original tags and dust bags.

2. Excellent

Items in excellent condition show minimal signs of wear but are still in fantastic shape. There may be slight marks or scuffs that are hardly noticeable but do not affect the item’s overall aesthetic or functionality.

3. Very Good

Items in very good condition have been used, but they remain in great condition overall. There may be some visible signs of wear, such as small scratches, marks, or creases, but these do not detract from the quality or wearability of the item.

4. Good

Items in good condition show more noticeable signs of wear, including visible scuff marks, creases, or slight discoloration. However, they are still fully functional and can be enjoyed for years to come. These items offer great value for those seeking luxury items at a lower price point.

5. Fair

Items in fair condition show considerable signs of wear. They may have noticeable scuffs, stains, or damage. These items are priced accordingly and are best suited for buyers who are comfortable with the preowned nature of the item and are looking for a more affordable option.

Condition Grading for Bags

For handbags, we pay particular attention to areas that are most susceptible to wear, such as the corners, handles, and interior lining. We ensure that our condition grading takes these details into account, giving you a full and accurate representation of the item’s quality.

If you’d like more information or additional photos of an item, please don’t hesitate to contact us. We are happy to provide further details to ensure you’re fully confident in your purchase.

Have more questions?

Contact our team at:
info@theluxurysavvy.com or via WhatsApp: +447706011474 for personalised assistance.